Hi,
When running either a scheduled back or a once off backup, I receive the following error around 30 seconds into the backup:
"The Windows Server Backup service has stopped"
"A fatal error occurred during a Windows Server Backup snap-in (Wbadmin.msc) operation. Error details: The Windows server Backup service has stopped"
In event viewer the following two events were logged:
Faulting application name: wbengine.exe, version: 6.1.7601.17514, time stamp: 0x4ce79951
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000374
Fault offset: 0x00000000000c4102
Faulting process id: 0x13e8
Faulting application start time: 0x01cfa9f0936b235a
Faulting application path: C:\Windows\system32\wbengine.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: e99a55c8-15e4-11e4-9ab5-a01d48c77640
The Block Level Backup Engine Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.
I have tired restarting the Block Level Backup Engine Service service, deleting the backup catalogue, removing and re adding Window Server Backup feature. None of these fixed the problem.
I used Debug Diagnostic Tool v2.0 and capturing all instances of wbengine.exe process:
Loading control script C:\Program Files\DebugDiag\scripts\CrashRule_Process_wbengine.exe.vbsDumpPath set to C:\Users\administrator\Desktop\wbengineLogs
[8/20/2014 9:23:48 AM] Process created. BaseModule - C:\Windows\system32\wbengine.exe. BaseThread System ID - System ID: 7940
[8/20/2014 9:23:48 AM] C:\Windows\SYSTEM32\ntdll.dll loaded at 0x77780000
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 1912
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 7756
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 4920
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6964
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6100
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6524
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 6824
[8/20/2014 9:23:48 AM] C:\Windows\system32\kernel32.dll loaded at 0x77560000
[8/20/2014 9:23:48 AM] C:\Windows\system32\KERNELBASE.dll loaded at 0xfd5e0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\ADVAPI32.dll loaded at 0xfe030000
[8/20/2014 9:23:48 AM] C:\Windows\system32\msvcrt.dll loaded at 0xff5d0000
[8/20/2014 9:23:48 AM] C:\Windows\SYSTEM32\sechost.dll loaded at 0xff530000
[8/20/2014 9:23:48 AM] C:\Windows\system32\RPCRT4.dll loaded at 0xfeed0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\USER32.dll loaded at 0x77680000
[8/20/2014 9:23:48 AM] C:\Windows\system32\GDI32.dll loaded at 0xffa20000
[8/20/2014 9:23:48 AM] C:\Windows\system32\LPK.dll loaded at 0xff6c0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\USP10.dll loaded at 0xff130000
[8/20/2014 9:23:48 AM] C:\Windows\system32\ole32.dll loaded at 0xff320000
[8/20/2014 9:23:48 AM] C:\Windows\system32\OLEAUT32.dll loaded at 0xfdf40000
[8/20/2014 9:23:48 AM] C:\Windows\system32\VSSAPI.DLL loaded at 0xfc1e0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\ATL.DLL loaded at 0xfc1c0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\VssTrace.DLL loaded at 0xfc1a0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SETUPAPI.dll loaded at 0xff6d0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CFGMGR32.dll loaded at 0xfd910000
[8/20/2014 9:23:48 AM] C:\Windows\system32\DEVOBJ.dll loaded at 0xfd8f0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\NETAPI32.dll loaded at 0xfa190000
[8/20/2014 9:23:48 AM] C:\Windows\system32\netutils.dll loaded at 0xfc9f0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\srvcli.dll loaded at 0xfd130000
[8/20/2014 9:23:48 AM] C:\Windows\system32\wkscli.dll loaded at 0xfa170000
[8/20/2014 9:23:48 AM] C:\Windows\system32\XmlLite.dll loaded at 0xfa9e0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\bcrypt.dll loaded at 0xfcf10000
[8/20/2014 9:23:48 AM] C:\Windows\system32\VirtDisk.dll loaded at 0xf5740000
[8/20/2014 9:23:48 AM] C:\Windows\system32\FLTLIB.DLL loaded at 0xf8de0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CLUSAPI.dll loaded at 0xf9c60000
[8/20/2014 9:23:48 AM] C:\Windows\system32\cryptdll.dll loaded at 0xfd040000
[8/20/2014 9:23:48 AM] C:\Windows\system32\IMM32.DLL loaded at 0xfe110000
[8/20/2014 9:23:48 AM] C:\Windows\system32\MSCTF.dll loaded at 0xff020000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CRYPTBASE.dll loaded at 0xfd420000
[8/20/2014 9:23:48 AM] C:\Windows\system32\bcryptprimitives.dll loaded at 0xfca00000
[8/20/2014 9:23:48 AM] C:\Windows\system32\cscapi.dll loaded at 0xf9bd0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CLBCatQ.DLL loaded at 0xfdc70000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CRYPTSP.dll loaded at 0xfcdc0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\rsaenh.dll loaded at 0xfcac0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\RpcRtRemote.dll loaded at 0xfd510000
[8/20/2014 9:23:48 AM] C:\Windows\system32\blb_ps.dll loaded at 0xf7520000
[8/20/2014 9:23:48 AM] C:\Windows\System32\vds_ps.dll loaded at 0xf8310000
[8/20/2014 9:23:48 AM] C:\Windows\system32\WINTRUST.dll loaded at 0xfd720000
[8/20/2014 9:23:48 AM] C:\Windows\system32\CRYPT32.dll loaded at 0xfd760000
[8/20/2014 9:23:48 AM] C:\Windows\system32\MSASN1.dll loaded at 0xfd5d0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\vss_ps.dll loaded at 0xfa2f0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\taskschd.dll loaded at 0xf4b20000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SspiCli.dll loaded at 0xfd390000
[8/20/2014 9:23:48 AM] C:\Windows\system32\spp.dll loaded at 0xeec40000
[8/20/2014 9:23:48 AM] C:\Windows\system32\dsrole.dll loaded at 0xfb630000
[8/20/2014 9:23:48 AM] C:\Windows\System32\msxml3.dll loaded at 0xf89b0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SHLWAPI.dll loaded at 0xff200000
[8/20/2014 9:23:48 AM] C:\Windows\System32\ES.DLL loaded at 0xfb5b0000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SXS.DLL loaded at 0xfd430000
[8/20/2014 9:23:48 AM] C:\Windows\system32\PROPSYS.dll loaded at 0xfad60000
[8/20/2014 9:23:48 AM] C:\Windows\system32\samcli.dll loaded at 0xfa670000
[8/20/2014 9:23:48 AM] C:\Windows\system32\SAMLIB.dll loaded at 0xfa650000
[8/20/2014 9:23:48 AM] C:\Windows\System32\msxml6.dll loaded at 0xf6ab0000
[8/20/2014 9:23:48 AM] Thread created. New thread system id - System ID: 7428
[8/20/2014 9:23:48 AM] Initializing control script
[8/20/2014 9:23:48 AM] Clearing any existing breakpoints
[8/20/2014 9:23:48 AM]
[8/20/2014 9:23:48 AM] Current Breakpoint List(BL)
[8/20/2014 9:23:49 AM] Thread exited. Exiting thread system id - System ID: 7428. Exit code - 0x00000000
[8/20/2014 9:23:54 AM] Thread created. New thread system id - System ID: 5848
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll loaded at 0x73050000
[8/20/2014 9:23:55 AM] C:\Windows\system32\blbres.dll Unloaded from 0x73050000
[8/20/2014 9:23:55 AM] Thread created. New thread system id - System ID: 7188
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 6160
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7640
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 8148
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 5348
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 2964
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 5320
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 4164
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7916
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 6244
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7908
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 6200
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 5028
[8/20/2014 9:24:02 AM] Thread created. New thread system id - System ID: 7804
[8/20/2014 9:24:03 AM] First chance exception - 0XE06D7363 caused by thread with System ID: 7640. DetailID = 1
[8/20/2014 9:24:03 AM] Thread exited. Exiting thread system id - System ID: 7640. Exit code - 0x00000000
[8/20/2014 9:24:07 AM] Thread exited. Exiting thread system id - System ID: 6160. Exit code - 0x00000000
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 1108
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 992
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 7784
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 4432
[8/20/2014 9:24:08 AM] Thread created. New thread system id - System ID: 5304
[8/20/2014 9:24:09 AM] First chance exception - 0XE06D7363 caused by thread with System ID: 7784. DetailID = 2
[8/20/2014 9:24:09 AM] Thread exited. Exiting thread system id - System ID: 7784. Exit code - 0x00000000
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 2780
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 8012
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 7552
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 6812
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 5368
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 1388
[8/20/2014 9:24:13 AM] Thread exited. Exiting thread system id - System ID: 2780. Exit code - 0x00000000
[8/20/2014 9:24:13 AM] Thread created. New thread system id - System ID: 7404
[8/20/2014 9:24:14 AM] Thread exited. Exiting thread system id - System ID: 7404. Exit code - 0x00000000
[8/20/2014 9:24:14 AM] Thread created. New thread system id - System ID: 2284
[8/20/2014 9:24:47 AM] Thread exited. Exiting thread system id - System ID: 6524. Exit code - 0x00000000
[8/20/2014 9:25:12 AM] Thread exited. Exiting thread system id - System ID: 2284. Exit code - 0x00000000
[8/20/2014 9:25:12 AM] Thread created. New thread system id - System ID: 6188
[8/20/2014 9:25:12 AM] Thread exited. Exiting thread system id - System ID: 6188. Exit code - 0x00000000
[8/20/2014 9:25:12 AM] Thread created. New thread system id - System ID: 7120
[8/20/2014 9:25:12 AM] Thread exited. Exiting thread system id - System ID: 7120. Exit code - 0x00000000
[8/20/2014 9:25:13 AM] Thread created. New thread system id - System ID: 7428
[8/20/2014 9:25:20 AM] Thread exited. Exiting thread system id - System ID: 7428. Exit code - 0x00000000
[8/20/2014 9:25:20 AM] Thread created. New thread system id - System ID: 1280
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 7552. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 5368. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 1280. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] Thread created. New thread system id - System ID: 8108
[8/20/2014 9:25:21 AM] Thread exited. Exiting thread system id - System ID: 8108. Exit code - 0x00000000
[8/20/2014 9:25:21 AM] C:\Windows\system32\blbsrv.dll loaded at 0xe6240000
[8/20/2014 9:25:25 AM] First chance exception - 0X80000003 caused by thread with System ID: 992. DetailID = 3
[8/20/2014 9:25:25 AM] First chance exception - 0XC0000374 caused by thread with System ID: 992. DetailID = 4
[8/20/2014 9:25:25 AM] Second chance exception - 0XC0000374 caused by thread with System ID: 992
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5028. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 4432. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 992. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7804. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7908. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 4164. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 2964. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 8148. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5848. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6824. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6100. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6964. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7756. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7940. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6812. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 8012. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5304. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6200. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 6244. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7916. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5320. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 5348. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 7188. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 4920. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 1912. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Thread exited. Exiting thread system id - System ID: 1388. Exit code - 0xffffffff
[8/20/2014 9:25:25 AM] Process exited. Exit code - 0xffffffff
***********************
* EXCEPTION DETAILS *
***********************
DetailID = 1
Count: 1
Exception #: 0XE06D7363
Stack:
Call Site
KERNELBASE!RaiseException
msvcrt!CxxThrowException
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
msvcrt!srand
msvcrt!ftime64_s
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
DetailID = 2
Count: 1
Exception #: 0XE06D7363
Stack:
KERNELBASE!RaiseException
msvcrt!CxxThrowException
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
VSSAPI!CVssJetWriter::SetWriterFailure
msvcrt!srand
msvcrt!ftime64_s
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
DetailID = 3
Count: 1
Exception #: 0X80000003
Stack:
ntdll!RtlUnhandledExceptionFilter
ntdll!EtwEnumerateProcessRegGuids
ntdll!RtlQueryProcessLockInformation
ntdll!RtlLogStackBackTrace
ntdll!RtlIsDosDeviceName_U
ole32!CoTaskMemFree
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
DetailID = 4
Count: 1
Exception #: 0XC0000374
Stack:
ntdll!RtlUnhandledExceptionFilter
ntdll!EtwEnumerateProcessRegGuids
ntdll!RtlQueryProcessLockInformation
ntdll!RtlLogStackBackTrace
ntdll!RtlIsDosDeviceName_U
ole32!CoTaskMemFree
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
wbengine
kernel32!BaseThreadInitThunk
ntdll!RtlUserThreadStart
***********************
* EXCEPTION SUMMARY *
***********************
|--------------------|
| Count | Exception |
|--------------------|
| 2 | 0XE06D7363 |
| 1 | 0X80000003 |
| 1 | 0XC0000374 |
|--------------------|
Any help would be greatly appreciated.