A few years ago the company I support transitioned to Carbonite Backup from a local company that had proven unreliable. We have three servers, all of which are running Carbonite. For some reason our Exchange server, and only our Exchange server, has been had a very hard time with Carbonite. VSS fails, it used to fail regularly. So regularly that I actually set up the server to reboot every week just to prevent it. We've since made some changes which allowed me to turn off one of Carbonite's services and since then there hasn't been a problem, until this weekend. Once again VSS failed, the backup failed, and at this point the server becomes next to unresponsive. Interestingly, email continues to flow without a problem. It's just impossible to actually interact with the server in a meaningful way.
The Event Data is as follows:
Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x8007041d, The service did not respond to the start or control request in a timely fashion.]
Operation:
Instantiating VSS server
| - | EventData |
| {e579ab5f-1cc4-44b4-bed9-de0991ff0623} |
| IVssCoordinatorEx2 |
| 0x8007041d, The service did not respond to the start or control request in a timely fashion. |
| Operation: Instantiating VSS server |
|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|
I've contacted Carbonite about it multiple times and they have always said it's nothing to do with their system. Considering that we recently got our third server as a data server and transferred the bulk of Carbonite's duties to it, I'm inclined to agree since it has not had this issue. It seems to be something to do with the Exchange server. I've never been terribly confident in the Exchange servers initial setup, but I am also loath to rebuild it at this point.
Is there any help or ideas that might get me past this?