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vss writer failed when doing an symantec 2012 backup

windows 2008 standard r2 Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Waiting for backup complete notification (5).
we have an Exchange 2010 service pack 1 installed on win 2008 r2 server when doing an backup from symantec 2012 the above error occurs
steps taken are
1.restarted the server exchange writer comes to stable
2.if backup runs writer is not stable

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