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Microsoft Hyper-V VSS Writer turned to non-retryable error when we try to backup using Unitrends windows server 2012 r2

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hye,

i have encounter a backup issue for Windows Server 2012 R2

when i backup a hyper-v using Unitrends.

as i check the 'vssadmin list writers'

i can see one error

Writer name: 'Microsoft Hyper-V VSS Writer'
   Writer Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de}
   Writer Instance Id: {4758c3a4-e8e4-4814-81d8-9d4cbf93cb26}
   State: [8] Failed
   Last error: Non-retryable error

after i restart the VMMS service, the state will change to stable and for last error,

it will state no error. But this error will re-appear again after I execute another hyper-v backup again.

this is the warning log for VSS 


- System 

  - Provider 

   [ Name]  VSS 
 
  - EventID 8229 

   [ Qualifiers]  0 
 
   Level 3 
 
   Task 0 
 
   Keywords 0x80000000000000 
 
  - TimeCreated 

   [ SystemTime]  2016-04-20T18:25:43.000000000Z 
 
   EventRecordID 14155 
 
   Channel Application 
 
   Computer dms-host.biotechcorp.local 
 
   Security 
 

- EventData 

   0x800423f4, The writer experienced a non-transient error. If the backup process is retried, the error is likely to reoccur.  
   Operation: PrepareForSnapshot Event Context: Execution Context: Writer Writer Class Id: {66841cd4-6ded-4f4b-8f17-fd23f8ddc3de} Writer Name: Microsoft Hyper-V VSS Writer Writer Instance ID: {4758c3a4-e8e4-4814-81d8-9d4cbf93cb26} Command Line: C:\Windows\system32\vmms.exe Process ID: 8656 
   2D20436F64653A20575254575254494330303030353334372D2043616C6C3A20575254575254494330303030323934392D205049443A202030303030383635362D205449443A202030303030373234382D20434D443A2020433A5C57696E646F77735C73797374656D33325C766D6D732E657865202020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820 


--------------------------------------------------------------------------------

Binary data:


In Words

0000: 6F43202D 203A6564 57545257 43495452 
0010: 30303030 37343335 6143202D 203A6C6C 
0020: 57545257 43495452 30303030 39343932 
0030: 4950202D 20203A44 30303030 36353638 
0040: 4954202D 20203A44 30303030 38343237 
0050: 4D43202D 20203A44 575C3A43 6F646E69 
0060: 735C7377 65747379 5C32336D 736D6D76 
0070: 6578652E 20202020 7355202D 203A7265 
0080: 656D614E 544E203A 54554120 49524F48 
0090: 535C5954 45545359 53202C4D 533A4449 
00a0: 352D312D 2038312D   


In Bytes

0000: 2D 20 43 6F 64 65 3A 20   - Code: 
0008: 57 52 54 57 52 54 49 43   WRTWRTIC
0010: 30 30 30 30 35 33 34 37   00005347
0018: 2D 20 43 61 6C 6C 3A 20   - Call: 
0020: 57 52 54 57 52 54 49 43   WRTWRTIC
0028: 30 30 30 30 32 39 34 39   00002949
0030: 2D 20 50 49 44 3A 20 20   - PID:  
0038: 30 30 30 30 38 36 35 36   00008656
0040: 2D 20 54 49 44 3A 20 20   - TID:  
0048: 30 30 30 30 37 32 34 38   00007248
0050: 2D 20 43 4D 44 3A 20 20   - CMD:  
0058: 43 3A 5C 57 69 6E 64 6F   C:\Windo
0060: 77 73 5C 73 79 73 74 65   ws\syste
0068: 6D 33 32 5C 76 6D 6D 73   m32\vmms
0070: 2E 65 78 65 20 20 20 20   .exe    
0078: 2D 20 55 73 65 72 3A 20   - User: 
0080: 4E 61 6D 65 3A 20 4E 54   Name: NT
0088: 20 41 55 54 48 4F 52 49    AUTHORI
0090: 54 59 5C 53 59 53 54 45   TY\SYSTE
0098: 4D 2C 20 53 49 44 3A 53   M, SID:S
00a0: 2D 31 2D 35 2D 31 38 20   -1-5-18 



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