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System State Fails

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I have arcserver backup software and it is failing on the system state so I ran a windows backup just for system state and it failed also with only 2 informational events as follows:

=============================event 1=====================================

Event ID 1001 / Source Windows Error Reporting / Log Name: Application

Fault bucket , type 0
Event Name: Windows Server Backup Error
Response: Not available
Cab Id: 0

Problem signature:
P1: 2
P2: 1
P3: 0x80780102
P4: 0x8078001d
P5: 0x00000000
P6: 0x8078001d
P7: 0x80780064
P8: 0x00000000
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_2_eb4095c0d039d80764d38dbbea8fdad2a78b745_00000000_2e4eb9ec <SEE FILE CONTENTS BELOW>

Analysis symbol:
Rechecking for solution: 0
Report Id: ade020c0-b5be-11e5-813a-fc15b421aaed
Report Status: 4100
Hashed bucket:

=================================event 2===============================

Event ID: 517 / Source: Backup / Log Name: Application

The backup operation that started at '‎2016‎-‎01‎-‎08T04:16:22.016281500Z' has failed with following error code '0x80780102' (The system writer is not found in the backup.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.

XML DATA

-<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
-<System>
 <ProviderName="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
 <EventID>517</EventID>
 <Version>1</Version>
 <Level>2</Level>
 <Task>0</Task>
 <Opcode>0</Opcode>
 <Keywords>0x8000000000000000</Keywords>
 <TimeCreated SystemTime="2016-01-08T04:17:08.010873900Z" />
 <EventRecordID>6924571</EventRecordID>
 <Correlation />
 <ExecutionProcessID="10204" ThreadID="30388" />
 <Channel>Application</Channel>
 <Computer>mmvsvr01.smarttlaw.net</Computer>
 <SecurityUserID="S-1-5-18" />
 </System>
-<EventData>
 <Data Name="BackupTime">2016-01-08T04:16:22.016281500Z</Data>
 <Data Name="ErrorCode">0x80780102</Data>
 <Data Name="ErrorMessage">%%2155348226</Data>
 </EventData>

 </Event>

============================= FILE CONTENTS=========================

Version=1
EventType=Windows Server Backup Error
EventTime=130967002280258673
Consent=1
ReportIdentifier=ade020c0-b5be-11e5-813a-fc15b421aaed
Response.type=4
Sig[0].Name=Backup Target Type
Sig[0].Value=2
Sig[1].Name=Operation Type
Sig[1].Value=1
Sig[2].Name=Overall hr
Sig[2].Value=0x80780102
Sig[3].Name=Overall Detailed hr
Sig[3].Value=0x8078001d
Sig[4].Name=BMR hr
Sig[4].Value=0x00000000
Sig[5].Name=SSB hr
Sig[5].Value=0x8078001d
Sig[6].Name=Volume Backup hr
Sig[6].Value=0x80780064
Sig[7].Name=Application Backup hr
Sig[7].Value=0x00000000
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.3.9600.2.0.0.272.7
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
FriendlyEventName=Windows Server Backup Error
ConsentKey=Windows Server Backup Error
AppName=Microsoft® Block Level Backup Engine Service EXE
AppPath=C:\Windows\System32\wbengine.exe
ReportDescription=Windows Server Backup Error Report
ApplicationIdentity=00000000000000000000000000000000


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