Hello,
Our company makes use of System Center Data Protection Manager 1807 with Online Protection to Azure to do our long term back ups.
We are currently working to update our online protection policy to include a new file server. When working through the "Add Online Protection" wizard in DPM, we end up with this error at the end.
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When checking CBEngineCurr.log I see this series of warnings when we get the error:
12102C78 03/0419:00:47.59379WcfClient.cs(960)792206D8-C1CB-44EA-8A38-50D6E7F222D0 NORMALExecuting web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = GetDataSourcesInfo}{TargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}12102C78 03/0419:00:47.59369CBEngineWcfClientHelper.cs(393)792206D8-C1CB-44EA-8A38-50D6E7F222D0 NORMALSetting RequestId header for outgoing request | Params: {RequestId = 76415b78-e6d2-41c6-b615-a86b5a3b6a08}{WorkitemId = eac0945c-454b-4320-b078-c657f59103c5}{TaskId = 792206d8-c1cb-44ea-8a38-50d6e7f222d0}{AgentVersion = 2.0.9153.0}
12102C44 03/0419:00:47.78171dscontext.cpp(184)[000000009B187BC0]E45FC3C4-F792-4E24-836A-5818A08E8F31ACTIVITYLast completed state for Ds Id (263884613333781) is 5
12102C78 03/0419:00:47.96879WcfClient.cs(998)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNINGUnable to make web service call | Params: {Exception: = System.ServiceModel.FaultException`1[Microsoft.Internal.CloudBackup.Common.FailureModeling.CloudServiceFault]: Internal Service Error (Fault Detail is equal to ErrorCode = CatalogUnauthorizedError, DetailedErrorCode = 0, DetailedErrorSource = None/None, Message =
12102C78 03/0419:00:47.96879WcfClient.cs(998)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNING).}
12102C78 03/0419:00:47.96879WcfClient.cs(946)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNINGFMBlock: FM exception caught | Params: {OperationCode = WcfProxyCall}{OperationStartTime = 3/4/2019 7:00:47 PM}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None, Message:]
12102C78 03/0419:00:47.96879WcfClient.cs(946)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNING{InitialTargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = eac0945c-454b-4320-b078-c657f59103c5}{CurrentTargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_76415b78-e6d2-41c6-b615-a86b5a3b6a08_792206d8-c1cb-44ea-8a38-50d6e7f222d0}{IdentityType = Container}{Identity = 4476b24450c8b73907148a30d498a3cf98ac204c}
12102C78 03/0419:00:47.96879WcfClient.cs(946)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNING}
12102C78 03/0419:00:47.96879WcfClient.cs(694)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNINGFMBlock: FM exception caught | Params: {OperationCode = WcfProxyAsyncCall}{OperationStartTime = 3/4/2019 7:00:47 PM}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None, Message:]
12102C78 03/0419:00:47.96879WcfClient.cs(694)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNING{InitialTargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = eac0945c-454b-4320-b078-c657f59103c5}{CurrentTargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_76415b78-e6d2-41c6-b615-a86b5a3b6a08_792206d8-c1cb-44ea-8a38-50d6e7f222d0}{IdentityType = Container}{Identity = 4476b24450c8b73907148a30d498a3cf98ac204c}
12102C78 03/0419:00:47.96879WcfClient.cs(694)792206D8-C1CB-44EA-8A38-50D6E7F222D0 WARNING}
12102C78 03/0419:00:48.03175OMUtils.cs(84)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALGetFQDNForServer = DPM Server name removed
12102C78 03/0419:00:48.04671CBEngine.cs(569)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALSetCBPolicies is called for policy:551f09f9-0478-48eb-8385-f61c9e99d193
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALSavePolicyEx(): Backup schedule: 12:00 AM
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALType of backup schedule: Daily
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALEveryday
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALEvery 1 Week RetentionPolicy :Retention Days:60
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALPolicy type: LtrPolicy
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALWeekLTRSchedule: RetentionWeeks: 8
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALMonthlyLTRSchedule: RetentionMonths: 24
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALYearlyLTRSchedule: RetentionYears: 7
12102C78 03/0419:00:48.04669CBPolicy.cs(571)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMAL
12102C78 03/0419:00:48.04669CBPolicy.cs(1697)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALIsVenusOrDPMTrue
12102C78 03/0419:00:48.04675OMUtils.cs(84)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALGetFQDNForServer = DPM Server name removed
12102C78 03/0419:00:48.04679RestClient.cs(711)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALExecuting web service call | Params: {Description = GetEnhancedSecurityStatus}{TargetEndpoint = https://pod01-manag1.wus.backup.windowsazure.com}
12102C78 03/0419:00:48.04669CBEngineWcfClientHelper.cs(441)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALSetting RequestId header for outgoing request | Params: {RequestId = 3da8f6cb-3c11-46bc-ae79-b7cda4b895e6}{WorkitemId = 20eb3e1d-ea3d-43fb-9c15-d20fe4406ffa}{TaskId = 9aec2857-ae1e-4b8f-825b-7c80a2bc5b96}{AgentVersion = 2.0.9153.0}
12102C78 03/0419:00:48.35979RestClient.cs(765)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALFinished web service call | Params: {Description = GetEnhancedSecurityStatus}{TargetEndpoint = https://pod01-manag1.wus.backup.windowsazure.com}
12102C78 03/0419:00:48.35969CBPolicy.cs(1707)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALFetching Offline seeding storage params from file
12102C78 03/0419:00:48.35969CBAzureStorageAccountDetails.cs(81)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 NORMALFile path with storage account details : X:\dpm-azure\Scratch\MicrosoftBackupProvider\OfflineApplicationParams_dpmfiles.xml
12102C78 03/0419:00:48.35969CBAzureStorageAccountDetails.cs(94)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNINGThe exception thrown is :System.Exception: File does not exist X:\dpm-azure\Scratch\MicrosoftBackupProvider\OfflineApplicationParams_dpmfiles.xml
12102C78 03/0419:00:48.35969CBAzureStorageAccountDetails.cs(94)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBAzureStorageAccountDetails.FetchFilePathStorageAccountDetails(String storageAccountName)
12102C78 03/0419:00:48.35969CBEngineHelper.cs(403)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNINGFMBlock: FM exception caught | Params: {OperationCode = GenericOMCall}{OperationStartTime = 3/4/2019 7:00:48 PM}{FMExceptionDetail = FMException: [ErrorCode:OfflineSeedingPropertyFileNotFound, DetailedCode:0, Source:None, Message:]
12102C78 03/0419:00:48.35969CBEngineHelper.cs(403)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING}
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNINGCaught CloudFMException with error detailsFMException: [ErrorCode:OfflineSeedingPropertyFileNotFound, DetailedCode:0, Source:None, Message:]
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNINGStack trace: at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBAzureStorageAccountDetails.FetchFilePathStorageAccountDetails(String storageAccountName)
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy.FetchOfflineV2Parameters(Boolean isVenusOrDPM)
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy.SavePolicyEx(Boolean allowAdhocBackupPolicy, Boolean allowOfflineSeedingParamUpdate)
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING at Microsoft.Internal.CloudBackup.Engine.CBEngine.<>c__DisplayClass5e.<SetCBPolicies>b__5b()
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING at Microsoft.Internal.Common.FailureModeling.FMComponent`3._FMBlock(String fileName, Int32 lineNumber, FMBlockArgs args, Action fmPrecheckBlock, Action fmUserBlock)
12102C78 03/0419:00:48.35971CBEngineHelper.cs(412)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNING at Microsoft.Internal.CloudBackup.Engine.CBEngineHelper.CallOMFunction(Action omFunction)
12102C78 03/0419:00:48.35971CBEngineHelper.cs(258)9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96 WARNINGCaught CloudFMException with ErrorCode OfflineSeedingPropertyFileNotFound, DetailedErrorCode 0
Tried to look up the error 100240 and found nothing. Also looked into the error code: CatalogUnauthorizedError and wasn't able to find a genuine solution. Only saw things dealing with deleting a "spurious windows task" which was never explained.
Anyone else getting this and any help with a fix? Any would be appreciated!
ksgrady