Hello,
We encounter an issue when we launch altaro backup on hyperv cluster host :
The backup operation for the cluster configuration data has been canceled due to an abort request
Alert description: The backup operation for the cluster configuration data has been canceled. The cluster Volume Shadow Copy Service (VSS) writer received an abort request.
Please find our server configuration :
three hyper-v cluster nodes "Windows 2012 R2"
iSCSI netapp storage.
There are no netapp plugin on hyperv host and VMs
please find below our VSS writers with error logs :
Vssadmin list writers
Nom du rédacteur : 'Cluster Database'
ID du rédacteur : {41e12264-35d8-479b-8e5c-9b23d1dad37e}
ID de l'instance du rédacteur : {4fdfd680-0a5a-451a-8bc9-c0cb42520da2}
État : [9] Échec
Dernière erreur : Délai dépassé "in english : time-out"
Nom du rédacteur : 'Cluster Shared Volume VSS Writer'
ID du rédacteur : {1072ae1c-e5a7-4ea1-9e4a-6f7964656570}
ID de l'instance du rédacteur : {e97a0e90-b497-4489-9986-b82e0feabc55}
État : [8] Échec
Dernière erreur : Délai dépassé "in english : time-out"
System:
Error 1455
The operation to back up the cluster configuration data has been cancelled. The cluster's VSS service recorder received a stop request.
applying:
Error 8229
A VSS recorder rejected an event with the error 0x0000000, The operation succeeded.
. Changes made by the recorder to the recorder components during the processing of the event will not be accessible to the applicant. Check the event log for associated events from the app hosting the VSS recorder.
Operation:
PrepareForSnapshot Event
Context:
Execution context: Writer
Editor's Class ID: '1072ae1c-e5a7-4ea1-9e4a-6f7964656570'
Editor's Name: Cluster Shared Volume VSS Writer
Editor's Instance ID: 'e97a0e90-b497-4489-9986-b82e0feabc55'
Control Line: C:-Windows-Cluster-clussvc.exe -s
Process ID: 3720
*************
A VSS recorder rejected an event with the error 0x0000000, The operation succeeded.
. Changes made by the recorder to the recorder components during the processing of the event will not be accessible to the applicant. Check the event log for associated events from the app hosting the VSS recorder.
Operation:
Freeze Event
Context:
Execution context: Writer
Editor's Class ID: '41e12264-35d8-479b-8e5c-9b23d1dad37e'
Editor's Name: Cluster Database
Editor's Instance ID: '4fdfd680-0a5a-451a-8bc9-c0cb42520da2'
Control Line: C:-Windows-Cluster-clussvc.exe -s
Process ID: 3720
***************
A VSS recorder rejected an event with error 0x800423f2, The recorder time expired between freeze and Thaw events.
. Changes made by the recorder to the recorder components during the processing of the event will not be accessible to the applicant. Check the event log for associated events from the app hosting the VSS recorder.
Operation:
BackupShutdown Event
Context:
Execution context: Writer
Editor's Class ID: '1072ae1c-e5a7-4ea1-9e4a-6f7964656570'
Editor's Name: Cluster Shared Volume VSS Writer
Editor's Instance ID: 'e97a0e90-b497-4489-9986-b82e0feabc55'
Control Line: C:-Windows-Cluster-clussvc.exe -s
Process ID: 3720
Any idea?
Thanks,
Franck