Hello,
does someone have experienced issue where starting making snapshot (forum GUI or command line) is taking a lot of time and then it just ends with timeout?
I have scenario on virtualised Windows Web Server 2008 R2 where backup is being made by Idera Backup Software but since it relies on VSS Snapshots then we can just skip this point because making snapshots from directly Windows command line or drive preferences/GUI is ending with timeout for this single drive after few hours. Affected system has 3 drives: C - 95GB, D-1.06TB and E-120GB. C and E can be backuped correctly and only drive D has problems. System is updated with latest drivers vssadmin for writers returns list without any errors and snapshot for drive D which ends with timeout is not generating any error in event log. I wanted to configure VSS trace like it is being instructed on this site:
http://publib.boulder.ibm.com/infocenter/tsminfo/v6/index.jsp?topic=%2Fcom.ibm.itsm.tshoot.doc%2Ft_pdg_traceprfrm.html
but I don't see any trace.txt file on given location. If I remove drive D from backup process it ends without errors. System was restarted many times. Only thing which is visible in windows Event log (application part) is that "The VSS service is shutting down due to idle timeout." about 4 hours after snapshot making proces is starting.
I've contacted Idera backup about this but they can't help too much if Windows snapshot process is failing. They suggested that something can be wrong with this drive but since this is virtualised machine and all of my VM are being stored on RAID10 disk array connected to my server using fiber connections then I don't think that this is hardware issue (especially when other two drives are located on the same LUN on disk array).
Any suggestions?
Regards
