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Backed up files partially disappear after restore (Windows Server 2008 R2 - Windows Server Backup)

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Dear all,

I am experiencing a problem with "Windows Server 2008 R2", using Windows Server Backup.

Here's my setup:

Server: RAID 5 Disk setup

Backup:

By using Windows Server Backup (within Windows Server 2008 R2), C: and D: were fully backed up, with "System State" and "Baremetal Recovery" options selected. Backup went okay without any errors.

Restore:

By using Windows Recovery Environment  (booted from Windows Server DVD), C: and D: were fully restored to the original partitions with "System Recovery" option found within Windows RE (without re-formatting partitions during restore). Restore went OK without any errors. Rebooted, and system has been running fine. 

Problem:

After the restore, the system itself seems running OK; no BSOD, no crash, no visible errors.

However, our client insisted some files (around 6 to 7) which are related to the propriety software has "disappeared" right after System Recovery.

Question:

Since Windows Server Backup is using "Volume Shadow Copy" technology which enables "live backup" of the running system, is it possible that some files will disappear (=restore error) after System Recovery?

I cannot really find any errors or warnings related to Windows Server Backup in the event log, through. No Windows-backup errors. No VSS errors, too.

Do anybody have experienced this kind of problem in the past?  Any suggestion will be greatly appreciated.


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