Hello All
We have a windows server 2012 R2 hyper v server.
The backup on the server fails randomly with the following error messages.
The backup operation that started at '2014-07-16T19:34:22.544580700Z' has failed with following error code '0x807800C5' (There was a failure in preparing the backup image of one of the volumes in the backup set.). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Following is listed on the Backup error log
Backup of volume \\?\Volume{e2d75b2d-aaec-11e3-80b1-806e6f6e6963}\ has failed. The process cannot access the file because it is being used by another process.
Application backup
Writer Id: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}
Component: Host Component
Caption : Host Component
Logical Path:
Writer Id: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}
Component: 2DB0212A-140F-4682-BD6D-C95CC69BADA5
Caption : Online\Win7 - Sam
Logical Path:
Writer Id: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}
Component: 512B11E4-935B-4FE9-90AC-ABEE7282E380
Caption : Offline\Support Win XP
Logical Path:
*-----------------------------*
So far have tried the following.
1. Taken a backup by excluding the VM s.
2. Taken a backup by removing the Vm s.
3. Taken a backup after removing antivirus
4. Deleted all catalog files , formatting the drive , removing/adding the backup feature
But nothing worked.
Any suggestions will be greatly appreciated.
Dhanushka