Hello,
Our company makes use of System Center Data Protection Manager 1807 with Online Protection to Azure to do our long term back ups.
We are currently working to update our online protection policy to include a new file server. When working through the "Add Online Protection" wizard in DPM, we end up with this error at the end.
When checking CBEngineCurr.log I see this series of warnings when we get the error:
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79
WcfClient.cs(960)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
NORMAL
Executing web service call | Params: {ServiceInterface = Microsoft.Internal.CloudBackup.Common.ROCatalog.Interface.IROCatalogExternalChannel}{Description = GetDataSourcesInfo}{TargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}
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69
CBEngineWcfClientHelper.cs(393)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
NORMAL
Setting RequestId header for outgoing request | Params: {RequestId = 76415b78-e6d2-41c6-b615-a86b5a3b6a08}{WorkitemId = eac0945c-454b-4320-b078-c657f59103c5}{TaskId = 792206d8-c1cb-44ea-8a38-50d6e7f222d0}{AgentVersion
= 2.0.9153.0}
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71
dscontext.cpp(184)
[000000009B187BC0]
E45FC3C4-F792-4E24-836A-5818A08E8F31
ACTIVITY
Last completed state for Ds Id (263884613333781) is 5
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WcfClient.cs(998)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
Unable to make web service call | Params: {Exception: = System.ServiceModel.FaultException`1[Microsoft.Internal.CloudBackup.Common.FailureModeling.CloudServiceFault]: Internal Service Error (Fault Detail is
equal to ErrorCode = CatalogUnauthorizedError, DetailedErrorCode = 0, DetailedErrorSource = None/None, Message =
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WcfClient.cs(998)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
).}
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79
WcfClient.cs(946)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
FMBlock: FM exception caught | Params: {OperationCode = WcfProxyCall}{OperationStartTime = 3/4/2019 7:00:47 PM}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None,
Message:]
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WcfClient.cs(946)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
{InitialTargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = eac0945c-454b-4320-b078-c657f59103c5}{CurrentTargetEndpoint
= https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_76415b78-e6d2-41c6-b615-a86b5a3b6a08_792206d8-c1cb-44ea-8a38-50d6e7f222d0}{IdentityType = Container}{Identity = 4476b24450c8b73907148a30d498a3cf98ac204c}
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WcfClient.cs(946)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
}
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WcfClient.cs(694)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
FMBlock: FM exception caught | Params: {OperationCode = WcfProxyAsyncCall}{OperationStartTime = 3/4/2019 7:00:47 PM}{FMExceptionDetail = FMException: [ErrorCode:CatalogUnauthorizedError, DetailedCode:0, Source:Service/None/None,
Message:]
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WcfClient.cs(694)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
{InitialTargetEndpoint = https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{Name = BasicHttpBinding_IROCatalogExternal}{WorkitemId = eac0945c-454b-4320-b078-c657f59103c5}{CurrentTargetEndpoint
= https://pod01-prot1c.wus.backup.windowsazure.com/ROCatalogExternalService.svc}{RequestId = 0000000002_76415b78-e6d2-41c6-b615-a86b5a3b6a08_792206d8-c1cb-44ea-8a38-50d6e7f222d0}{IdentityType = Container}{Identity = 4476b24450c8b73907148a30d498a3cf98ac204c}
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WcfClient.cs(694)
792206D8-C1CB-44EA-8A38-50D6E7F222D0
WARNING
}
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19:00:48.031
75
OMUtils.cs(84)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
GetFQDNForServer =
DPM Server name removed
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19:00:48.046
71
CBEngine.cs(569)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
SetCBPolicies is called for policy:551f09f9-0478-48eb-8385-f61c9e99d193
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69
CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
SavePolicyEx(): Backup schedule: 12:00 AM
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69
CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Type of backup schedule: Daily
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69
CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Everyday
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69
CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Every 1 Week RetentionPolicy :Retention Days:60
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CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Policy type: LtrPolicy
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CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
WeekLTRSchedule: RetentionWeeks: 8
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CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
MonthlyLTRSchedule: RetentionMonths: 24
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CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
YearlyLTRSchedule: RetentionYears: 7
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CBPolicy.cs(571)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
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CBPolicy.cs(1697)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
IsVenusOrDPMTrue
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OMUtils.cs(84)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
GetFQDNForServer =
DPM Server name removed
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RestClient.cs(711)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Executing web service call | Params: {Description = GetEnhancedSecurityStatus}{TargetEndpoint = https://pod01-manag1.wus.backup.windowsazure.com}
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CBEngineWcfClientHelper.cs(441)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Setting RequestId header for outgoing request | Params: {RequestId = 3da8f6cb-3c11-46bc-ae79-b7cda4b895e6}{WorkitemId = 20eb3e1d-ea3d-43fb-9c15-d20fe4406ffa}{TaskId = 9aec2857-ae1e-4b8f-825b-7c80a2bc5b96}{AgentVersion
= 2.0.9153.0}
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RestClient.cs(765)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Finished web service call | Params: {Description = GetEnhancedSecurityStatus}{TargetEndpoint = https://pod01-manag1.wus.backup.windowsazure.com}
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CBPolicy.cs(1707)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
Fetching Offline seeding storage params from file
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CBAzureStorageAccountDetails.cs(81)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
NORMAL
File path with storage account details : X:\dpm-azure\Scratch\MicrosoftBackupProvider\OfflineApplicationParams_dpmfiles.xml
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CBAzureStorageAccountDetails.cs(94)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
The exception thrown is :System.Exception: File does not exist X:\dpm-azure\Scratch\MicrosoftBackupProvider\OfflineApplicationParams_dpmfiles.xml
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CBAzureStorageAccountDetails.cs(94)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBAzureStorageAccountDetails.FetchFilePathStorageAccountDetails(String storageAccountName)
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CBEngineHelper.cs(403)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
FMBlock: FM exception caught | Params: {OperationCode = GenericOMCall}{OperationStartTime = 3/4/2019 7:00:48 PM}{FMExceptionDetail = FMException: [ErrorCode:OfflineSeedingPropertyFileNotFound, DetailedCode:0, Source:None,
Message:]
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CBEngineHelper.cs(403)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
}
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
Caught CloudFMException with error detailsFMException: [ErrorCode:OfflineSeedingPropertyFileNotFound, DetailedCode:0, Source:None, Message:]
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
Stack trace: at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBAzureStorageAccountDetails.FetchFilePathStorageAccountDetails(String storageAccountName)
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy.FetchOfflineV2Parameters(Boolean isVenusOrDPM)
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
at Microsoft.Internal.CloudBackup.ObjectModel.OMCommon.CBPolicy.SavePolicyEx(Boolean allowAdhocBackupPolicy, Boolean allowOfflineSeedingParamUpdate)
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
at Microsoft.Internal.CloudBackup.Engine.CBEngine.<>c__DisplayClass5e.<SetCBPolicies>b__5b()
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
at Microsoft.Internal.Common.FailureModeling.FMComponent`3._FMBlock(String fileName, Int32 lineNumber, FMBlockArgs args, Action fmPrecheckBlock, Action fmUserBlock)
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CBEngineHelper.cs(412)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
at Microsoft.Internal.CloudBackup.Engine.CBEngineHelper.CallOMFunction(Action omFunction)
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CBEngineHelper.cs(258)
9AEC2857-AE1E-4B8F-825B-7C80A2BC5B96
WARNING
Caught CloudFMException with ErrorCode OfflineSeedingPropertyFileNotFound, DetailedErrorCode 0
Tried to look up the error 100240 and found nothing. Also looked into the error code: CatalogUnauthorizedError and wasn't able to find a genuine solution. Only saw things dealing with deleting a "spurious windows task" which was
never explained.
Anyone else getting this and any help with a fix? Any would be appreciated!
ksgrady