Hi All
I know this is something Dell should propably help with but maybe someone here can put me in the right direction
We are running backups on our Virtual environment using veeam and we are receiving the following error:
2014-05-09 08:38:47 AM :: Unable to create snapshot (Dell EqualLogic VSS HW Provider) (mode: Hyper-V child partition snapshot). Details: Failed to check whether provider '{d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}' supports shadow copies on the volume '\\?\Volume{9f681eb3-0d63-45eb-85aa-e19f3cf61933}\'.
The shadow copy provider had an unexpected error while trying to process the specified operation.
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.
Looking at the host that the VM runs on I get the following two errors:
Log Name: Application
Source: VSS
Date: 2014-05-09 08:38:49 AM
Event ID: 13
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: INTDCHOST06.integr8it.local
Description:
Volume Shadow Copy Service information: The COM Server with CLSID {5ea28b12-3213-4bee-8cdd-b6f935260aba} and name HWPRV cannot be started. [0x80070424, The specified service does not exist as an installed service.
]
Operation:
Creating instance of hardware provider
Obtain a callable interface for this provider
Check If Volume Is Supported by Provider
Context:
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: 4194304
Execution Context: Coordinator
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Volume Name:
Event Xml:
<Event xmlns="">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">13</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-09T06:38:49.000000000Z" />
<EventRecordID>5536</EventRecordID>
<Channel>Application</Channel>
<Computer>INTDCHOST06.integr8it.local</Computer>
<Security />
</System>
<EventData>
<Data>{5ea28b12-3213-4bee-8cdd-b6f935260aba}</Data>
<Data>HWPRV</Data>
<Data>0x80070424, The specified service does not exist as an installed service.
</Data>
<Data>
Operation:
Creating instance of hardware provider
Obtain a callable interface for this provider
Check If Volume Is Supported by Provider
Context:
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: 4194304
Execution Context: Coordinator
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Volume Name: >
<Binary>2D20436F64653A20434F52485750574330303030303335372D2043616C6C3A20434F52485750574330303030303238312D205049443A202030303030313830342D205449443A202030303030383132342D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
Log Name: Application
Source: VSS
Date: 2014-05-09 08:38:49 AM
Event ID: 12292
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: INTDCHOST06.integr8it.local
Description:
Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {5ea28b12-3213-4bee-8cdd-b6f935260aba} [0x80070424, The specified service does not exist as an installed service.
].
Operation:
Creating instance of hardware provider
Obtain a callable interface for this provider
Check If Volume Is Supported by Provider
Context:
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: 4194304
Execution Context: Coordinator
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Volume Name:
Event Xml:
<Event xmlns="">
<System>
<Provider Name="VSS" />
<EventID Qualifiers="0">12292</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-05-09T06:38:49.000000000Z" />
<EventRecordID>5537</EventRecordID>
<Channel>Application</Channel>
<Computer>INTDCHOST06.integr8it.local</Computer>
<Security />
</System>
<EventData>
<Data>{5ea28b12-3213-4bee-8cdd-b6f935260aba}</Data>
<Data>0x80070424, The specified service does not exist as an installed service.
</Data>
<Data>
Operation:
Creating instance of hardware provider
Obtain a callable interface for this provider
Check If Volume Is Supported by Provider
Context:
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: 4194304
Execution Context: Coordinator
Provider ID: {d4689bdf-7b60-4f6e-9afb-2d13c01b12ea}
Volume Name: >
<Binary>2D20436F64653A20434F52485750574330303030303336352D2043616C6C3A20434F52485750574330303030303238312D205049443A202030303030313830342D205449443A202030303030383132342D20434D443A2020433A5C57696E646F77735C73797374656D33325C76737376632E6578652020202D20557365723A204E616D653A204E5420415554484F524954595C53595354454D2C205349443A532D312D352D313820</Binary>
</EventData>
</Event>
Any ideas as to where I can look to sort this out?